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Refund Policy

Refund Policy

Products

All work completed by Defib Guy is considered a final sale. All unused unopened products may be returned within 30 days. A restocking fee of 15% will be assessed on all purchases over $100. Any returns received without an RMA (Return Materials Authorization) number from will be returned to the sender unopened. Contact Info@defibguy.com for a RMA number.

Classes

A total refund will be issued if your reservation is canceled at least 24 hours before the start of the class minus a $10.00 administrative fee per attendee canceling except for EMT refresher classes which is noted below. Reservations may be transfered to another regularly schedules class of the same type with no fee with at least 24 hours notice before the start of the original reserved class.

If a class spot is reserved and you fail to attend the class withour prior notification a total refund will be issued minus 25% or $20.00, whichever is greater.

Call 860-881-2575 or email info@defibguy.com to cancel or change your reservation.

EMT Refresher class cancelation and refund information:

100% of the class fee is refundable if canceled within 24 hours of registering and no online work has been started. Otherwise there is a $50.00 non-refundable administrative fee per registration for cancelations more than 24 hours before the earliest class you registered for starts and a $75.00 non-refundable administrative fee for cancelations less than 24 hours before the start of the earliest registered class. You can transfer your registration to a future date one time without incurring any fees. All fees for no call / no show registrants are non-refundable; however you may transfer your registration to future date within 6 months of the original class date without incurring a fee.

 

Refund type:

All refunds will be by company check and will be mailed within two days of the approved refund.

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